FAQ in english
System Requirements iOS | Android
iOS 8 | Android SDK 18 (aka Android 4.3, aka JELLY_BEAN_MR2)
What is a Pinger?
A Pinger is a device that can be fixed on the bike or on the jacket. It is equipped with Bluetooth and only works when it is connected to the Bike Citizens app. By clicking the button („to Ping“) the respective location will be marked on a map in the app. Watch the YouTube clip [...]
How and where do I get my Pinger?
First of all, you need to register online. The registration for the first phase of the campaign (which started on 31 May) is already closed, but you can register for the second phase (starting from August 2017). If you are selected to join, you will be notified and invited to pick-up your Pinger in one [...]
Do I have to pay anything to participate?
No! Both, the Pinger and the Bike Citizens app are free to use during the period of the campaign.
What to do if my Pinger is damaged / doesn’t work?
In case your Pinger is damaged or doesn’t work, send an e-mail to ping@mobiel21.be and let us know what the exact problem is. Please be as detailed as possible, and provide us with your name and address, so we can send you a new Pinger or help you fix yours.
Does it work on iOS and Android?
Yes, it works on iOS and Android, but not on a Windows phone. Furthermore, it works on an iPad and Android tablet.
Do I need any special features on my smartphone?
Once you receive the Pinger, you will get an individual voucher for the Bike Citizens app. You need to download the app and synchronise it with your Pinger. Your smartphone needs to be equipped with Bluetooth and GPS. The Pinger itself is equipped with Bluetooth and running on battery, which will be provided as well. [...]
Do I need to give back my Pinger after the campaign?
In general, you don’t have to give back the Pinger after the campaign. If you are not sure on how to dispose this device, please hand it over to one of the Cyclo Cycle Points, or send it back to Mobiel 21 (Vital Decosterstraat 67A/0101 | 3000 Leuven | BELGIUM) and we will take care [...]
What happens with my data? ˅
We guarantee to treat your data confidential and that it will only be used to provide you with a Pinger to start with. For statistical purposes, only anonymised data will be used when analysing the tracking and Ping data. On the website pingifyoucare.brussels everybody will be able to see where has been pinged, but not [...]